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Bell, D. W. (1989). What to think about before you write an emergency public information plan. Emergency preparedness digest, 16(1), 10-13.
Grollmes, E. E. (1990). Air-disaster-response planning : the getting ready. Disaster management, 2(4),183-191.
O'Hair, D., & Friedrich, G. W. (1992). Evaluating group effectiveness. In Strategic communication in business and the professions (pp.339-344). Boston : Houghton Mifflin.
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