What is media management?
Whenever an analysis of a major emergency or disaster has been undertaken, the media has often been cited as one of the problems that had to be dealt with by the emergency services or other organisations.
Now that you have completed the above activity, compare your ten issues with those that I have provided below. How does your list compare? Have you considered other issues different to the ones I have identified? Why might this be the case? Your answers to these questions will hopefully enable you to appreciate that there are many different issues that affect and influence how both the media and the response agencies react and operate during an emergency/disaster event. You may wish to add my issues to the ones you have identified, where they differ in order that you can build up a base of information against which you may be better able to analyse the management of the media in your selected event.
Media issues
1. |
The emergency services have a job to do and they do not want anyone from the media getting in the way. |
2. |
Many people in the emergency services do not like the media and see them as adding to their concerns. |
3. |
The media are paid to do a job, and if they want to keep their job they have to do it, even if it is despite the efforts of the emergency services. |
4. |
One of the major concerns of the emergency services is the television or press photographers taking ghoulish pictures. |
5. |
The photographer is directed to take as many photographs/scenes as possible. The editor decides what is published or goes to air not the photographer. In Australia the media have a policy of not publishing or broadcasting pictures of bodies or body parts in the community in which the victim resides. The photographer is not allowed to interpret what they might think might be editorial policy; their job is just to take as many pictures as they can. |
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6. |
The media have very strict and tight deadlines; old news is no news. |
7. |
The media want to get first hand accounts not sanitised versions some hours later. |
8. |
Journalists have been trained to get their story following a basic framework as follows: What happened? Where? When? To whom? How? Why or whose fault is it? How much damage has been done? How much will it cost? How many dead and or injured? |
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9. |
The media would prefer using their energies to file their stories as quickly as possible, not wasting their energies in trying to outmanoeuvre the emergency services. |
10. |
If the media do not get the facts, they will become creative. If there is an information vacuum they will fill the gap in order to keep their jobs. |
11. |
Media management plans must be developed to address the issues above and therefore enhance the management of emergency events. |
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I now want you to consider your ideas with some of mine and see how we might compliment or contradict each other.
My plan for effective management of the media at the scene of an emergency or disaster
1. |
Take control of the information process by talking with the media as soon as possible and arrange, as early as possible, a time and place where they will be briefed. |
2. |
Tell them:
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The cause will often be the subject of further investigation by the appropriate people at the appropriate time.
Do not give out the names of dead or injured people.
Do not give any opinion as to the possible cause.
Do not make any negative comments on the actions of any persons involved, including:
- victims;
- emergency services;
- other organisations or people.
Do not embellish the facts; let the truth speak for itself.
Managed appropriately, the media can be part of the solution, not part of the problem.
In essence give the facts as soon as you are able, and they will then get out of the way and file their stories.
Do not ignore the media. They will not go away until they have their story.
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Before continuing, I now want you to reflect on the differences between my suggestions and your plan and note any differences. Incorporate any changes in your plan for the effective management of the media and save it for future reference. |
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Read |
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Textbook: |
Auf der Heide, E. Disaster response: Principles of preparation and coordination, p. 30 (The Media) and Chapter 10, The media: Friend and foe. Appendix 1. |
What I want you to do now is to think about the media aspects of a major emergency or disaster and make a list of ten issues that would reflect both the concerns of the media and of others who might be involved.